Terms of Service

Kintek Solutions

Effective date: November 10, 2026

Kintek Solutions is an independent company. We are not affiliated with, endorsed by, or authorized by Microsoft, Apple, Google, or any computer, device, software or security company. Product names we mention belong to their owners and are used only to describe the products we help with. We will never call you out of the blue, show you pop-up warnings, or ask you to pay with gift cards, cryptocurrency or wire transfers. If someone does this and says they are Kintek, it isn’t us. Hang up and call (984) 272-2888.

These Terms are an agreement between you and Kintek Solutions LLC, doing business as Kintek Solutions (“Kintek,” “we,” “us”). They apply when you use our website, book a time, call or text us, or receive our services. Our Privacy Policy explains how we handle your information. By booking, or by starting a session with us, you agree to these Terms. If you don’t agree, please don’t use our services.

1. What we do

We provide remote computer help for Windows PCs and Macs. Examples include removing unwanted programs and fake pop-up warnings, resetting browser settings, checking security settings, and tune-ups for slow computers.

All work is done remotely, while you watch. Here is how it works:

You tell us what’s wrong and pick a time. Your time is a request until we confirm it.
At your appointment, you download Splashtop SOS from Splashtop’s official website and read us the code it shows.
We do a free check, explain what we see, and tell you the price before any paid work.
If you say yes, we do the work while you watch.
When it’s fixed, we send you a secure Stripe payment link.

We do not repair hardware or make home or office visits.

2. Who can use our services

You must be at least 18 years old and able to enter into a contract. You must give us accurate contact information.

3. Your permission to access your computer

When you start a session, you confirm that:

you own the computer, or you have the owner’s permission to let us work on it (for example, a family member’s computer they asked you to get fixed, or a work computer your employer allows you to have serviced); and
you allow Kintek to see your screen and control your computer for that session only, to diagnose and fix the problem you asked about.

Your permission ends when the session ends or when you end it, whichever comes first. You can end a session at any time by clicking Disconnect and quitting Splashtop SOS. We will not install anything that lets us connect later without you, and every new session needs you to start it again.

We look only at what we need for the fix. We will not open your personal files, photos, email, messages or financial accounts unless you choose to show us a specific item related to the problem. We never ask for your passwords. If your computer asks for one, you type it yourself. If you choose to share a sign-in or code anyway, we use it only during that session and only for the fix, and we do not keep it.

4. Back up your files first

Repairs can change or remove programs, settings or files. Before your session, please back up anything important, such as documents and photos. If you can’t, tell us at the start and we’ll talk about your options before we begin.

We take care to protect your data, but we can’t promise that no data will be lost, and data recovery is not part of our standard service.

5. Prices

The first check is free. We take a short look, explain what we see, and tell you the price. There is no obligation.
You hear the price before any paid work. Any prices shown on our website are starting prices. Before we start, we tell you the exact price for your job, and you decide whether to go ahead.
If the job turns out bigger, you decide. If we find more than expected, we stop, explain, and give you the new price. We do not do extra paid work without your OK.
No surprise charges. You pay only the price you agreed to.
Prices do not include sales tax. If North Carolina sales tax applies to your service, it will be shown on your payment link.

6. No Fix, No Fee

If we can’t fix it, you don’t pay.

“Fixed” means the specific problem we agreed to work on, as described when you said yes to the price, is resolved, and we have shown you the result on your screen before the session ends.
If we can’t fix that problem, you owe nothing for it. We won’t send you a payment link for it.
If you end the session before the problem is fixed, you owe nothing for that problem.
If we fix only part of the problem, we’ll tell you what was and wasn’t fixed. You pay only if you agree that what we fixed is worth the price we offer for that part. Otherwise, you pay nothing.
No Fix, No Fee covers the problem we agreed to work on. It does not mean a computer will never have a new or different problem later.

7. Payment

Nothing is charged before the fix, and no card is held in advance. We do not ask for card details to book or to start a session.
After the repair, we send you a secure payment link from Stripe, by email or text, for the exact amount we agreed. You pay on Stripe’s page. We never see your full card number.
Payment is due when you receive the link. Please pay within 7 days. We do not charge late fees or interest.
Something not right? Tell us before you pay, and we’ll make it right or adjust the price.
Stripe emails you a receipt when you pay.

8. Refunds and problems after you pay

If, within 14 days after you pay, the problem we fixed comes back or turns out not to have been fixed, contact us. We will work on it again at no charge. If we can’t fix it, we will refund what you paid for that problem.

Please contact us first about any billing question. It’s usually the fastest way to solve it. You keep every right your card issuer gives you, including the right to dispute a charge. We do not charge you any fee for filing a dispute.

9. Ongoing plans

We do not currently offer a monthly or recurring plan. Each repair is a one-time service with a one-time payment, and nothing renews automatically. If we offer a plan in the future, it will have its own terms, including the price, how often you are billed, how to cancel, and a separate step where you agree to recurring charges before you are billed.

10. What we don’t do

We may decline or stop work that:

is a hardware repair or needs physical parts;
is illegal, or would help anyone break the law;
would get around software licensing, copy protection, activation or paid features;
would get into an account, device or network you’re not authorized to use, or would get around someone else’s security, passwords or parental controls;
would give us access to your online banking, investment, payment or cryptocurrency accounts; or
we reasonably believe is unsafe for you, your data or us.

If we decline or stop for one of these reasons before anything is fixed, you owe nothing.

11. Third-party software

To help you, we may use or recommend software made by other companies, starting with Splashtop SOS. That software is covered by its maker’s license terms and privacy policy, not ours. We tell you before we install any program. We do not sell software licenses unless we tell you the price and you agree first.

12. Session notes and recordings

We may record calls and remote sessions for quality and your protection. If a call is recorded, we tell you at the start, and you can ask us not to record it. Joey may take short notes on what he found and did. We use these notes for your summary and our records, as described in our Privacy Policy. If we ever record or transcribe a call, or if an automated assistant answers, you will hear a notice at the start of the call.

13. Calls, texts and email

You agree that we may contact you by email, phone or text at the contact details you give us, but only about your own request, appointment, payment and service. We do not send marketing texts. For texts, message frequency varies and message and data rates may apply. Reply STOP to stop texts and HELP for help. You never have to agree to texts to buy our services.

14. What we promise, and what we don’t

We promise to do the work carefully, honestly and with reasonable skill, to tell you the price before any paid work, and to keep the No Fix, No Fee and refund promises in Sections 6 and 8.

Other than those promises and any rights you have under the law that can’t be waived, we do not make other guarantees. In particular, we don’t guarantee that every problem can be fixed, that your computer will stay free of unwanted software, or that other companies’ software will work as you expect.

15. Limits on our liability

To the extent the law allows, we are not responsible for indirect or consequential losses, such as lost profits or lost business, that result from our services, and our total responsibility for any claim about a service is limited to the amount you paid for that service.

These limits do not apply to losses caused by our gross negligence, willful misconduct or fraud, or to anything that can’t be limited under North Carolina law, including your rights under the North Carolina Unfair and Deceptive Trade Practices Act (N.C. Gen. Stat. § 75-1.1).

16. If we have a disagreement

Talk to us first. Contact us using the details below and tell us what went wrong and what you’d like us to do. We’ll respond within 10 business days and try in good faith to resolve it within 30 days.
If we can’t resolve it, either of us may take the dispute to court. You may also bring an individual claim in small claims court where you live if it qualifies.

These Terms are governed by the laws of North Carolina and applicable U.S. federal law. Except for small claims cases, the state and federal courts located in Wake County, North Carolina will hear any dispute, unless the law gives you the right to bring a claim somewhere else.

17. Other terms

Changes: We may update these Terms. We’ll post the new version here with a new effective date. The Terms in effect when you book apply to that service.
Whole agreement: These Terms, our Privacy Policy, and the price you agree to for your job are the whole agreement between us.
If part of these Terms is invalid, the rest still applies.
Our website: Our website’s content, logo and name belong to us. Please don’t copy them for commercial use.

18. Contact us

Kintek Solutions LLC, doing business as Kintek Solutions
3064 Wake Forest Rd #1267, Raleigh, NC 27609
(984) 272-2888
support@kintekremotesolutions.com