Privacy Policy

Kintek Solutions

Effective date: November 10, 2026

This policy explains what information Kintek Solutions collects, how we use it, who helps us handle it, and the choices you have. We wrote it in plain language. If something isn’t clear, call or email us using the contact details at the end.

1. Who we are

Kintek Solutions is operated by Kintek Solutions LLC (“Kintek,” “we,” “us”). We provide remote computer help that you can watch as it happens. Joey Kinlaw, our founder, does the work.

• Mailing address: 3064 Wake Forest Rd #1267, Raleigh, NC 27609
• Phone: (984) 272-2888
• Email: support@kintekremotesolutions.com

Kintek is an independent company. We are not affiliated with, endorsed by, or authorized by Microsoft, Apple, Google, or any device, software or security company.

2. What we collect

We collect only what we need to help you, get paid, and keep records the law requires.

Information you give us

• Contact and request details: your name, email address, phone number (optional), whether you use a Windows PC or a Mac, and your description of the problem. You give us this when you book a time, call, text or email us.
• Booking details: the time you choose and any answers you give on our booking page.
• What you tell us during a session: anything you say or show us to explain the problem.

Information we see during a remote session

When you start a session, we can see your screen and use your mouse and keyboard while you watch. Depending on the problem, we may see:

• device details such as your computer’s name, operating system, installed programs, settings, browser extensions and security tools;
• error messages, system logs and similar technical details;
• anything else that is on your screen while we are connected.

We look only at what we need to fix the problem you asked about. See Section 5.

Payment information

After the repair, we send you a payment link from Stripe, our payment processor. You enter your card details on Stripe’s page, not ours. We never see or store your full card number. Stripe tells us the amount, the date, whether the payment went through, and basic details such as your name, email, card brand and the last four digits of the card.

Calls, texts and email

• When you call or text our support line, our phone provider records the phone number, date, time, length of the call, and the text messages themselves.
• We may record calls and remote sessions for quality and your protection. If a call is recorded, we tell you at the start, and you can ask us not to record it. If we ever record or transcribe a call, or if an automated assistant answers, you will hear a notice at the start of the call before you share any details.
• We keep the emails you send us and our replies.

Information collected automatically on our website

• Our website does not use advertising cookies, tracking pixels, analytics tools, or social media trackers, and it does not set its own cookies.
• Like any website, our hosting provider automatically logs basic technical information when you visit, such as your IP address, browser type, the page you asked for, and the time. These logs are used to run and protect the site.
• When you follow a link from our site to Splashtop, Cal.com, Stripe or Google, that company’s own privacy policy and cookies apply on its site.

What we do not want

Please don’t type passwords, card numbers, or bank details into our booking page, an email or a text. We never ask for your passwords.

3. How we use your information

We use your information to:

• answer your request, schedule and confirm your appointment, and contact you about it;
• diagnose and fix the problem you asked about;
• give you a price, send your payment link, and keep payment and tax records;
• send you a short summary of what we did;
• handle questions, complaints, refunds and card disputes;
• protect our customers, our systems and our business from fraud, abuse and security threats; and
• meet our legal obligations.

We do not use your information for any other purpose without telling you first. We do not use information we see during a remote session for marketing.

4. Who we share it with

We do not sell your personal information. We do not share it for cross-context behavioral advertising (ads targeted to you based on your activity on other sites), and we do not let others use it for their own marketing.

We share information only with service providers that help us run Kintek, and only what they need to do their job:

Each provider handles your information under its own privacy policy and security program.

We may also share information:

• if the law requires it, for example in response to a valid subpoena or court order;
• to protect someone’s safety, or to investigate fraud or a security incident;
• with our professional advisers, such as our accountant or attorney, under a duty of confidentiality; or
• as part of a sale or reorganization of the business, in which case this policy will still apply to information collected under it.

5. Remote sessions: how access works and its limits

• You start every session. You download Splashtop SOS from Splashtop’s official website and read us the code it shows. We can’t connect without that code, and the program makes a new code each time it starts.
• You watch the whole time. Every session is attended. You can see everything we do on your screen.
• You can end it at any time. Click Disconnect and quit Splashtop SOS. The connection closes right away.
• We access only what is needed for the fix. We do not open your personal files, photos, email, messages, or financial accounts. The only exception is a specific item that you choose to show us because it relates to the problem.
• No passwords. We never ask for your passwords. If your computer asks for one, you type it yourself. If you choose to share a sign-in or code anyway, we use it only during that session and only for the fix, and we do not write it down or keep it.
• No unattended access. We do not install software that lets us connect to your computer later without you. When the session ends, our access ends. A new session needs you to start it again.
• We may record calls and remote sessions for quality and your protection. If a call is recorded, we tell you at the start, and you can ask us not to record it. Joey may write short notes about what he found and did, and we use those notes for your summary, for follow-up questions, and for our records.

6. Text messages

We text you only if you give us your mobile number and ask for help, and then only about your own request: for example, to confirm a time, send your payment link, or answer your questions. We do not send marketing texts.

• Message frequency varies with your request.
• Message and data rates may apply.
• Reply STOP at any time to stop texts from us. Reply HELP for help, or call (984) 272-2888.
• You never have to agree to texts to buy our services. We can use email or phone instead.
• We do not sell or share your mobile number or your text consent with any third party for its own marketing or any other purpose. Our phone provider handles messages only to deliver them for us.

Carriers are not responsible for delayed or undelivered messages.

7. How long we keep information

We keep information only as long as we need it:

We may keep information longer if we need it for an open dispute, a legal claim, or a legal requirement. When we no longer need it, we delete it or make it anonymous.

8. How we protect information

We use reasonable safeguards for a business of our size. Our business accounts use strong passwords and two-step sign-in. Only the people who need to see your information to help you can see it. Card payments are handled by Stripe, not by us. Remote sessions need your code and your active participation. No method of storage or transmission is perfectly secure. If a security breach affects your personal information, we will notify you as North Carolina law requires.

9. Children

Our services are for adults. Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you think a child has given us information, contact us and we will delete it.

10. Your choices and rights

You can ask us to:

• tell you what personal information we have about you and give you a copy;
• correct information that is wrong;
• delete your information, except what we must keep for tax, legal or dispute reasons; and
• stop texts (reply STOP) or emails about your request.

To make a request, email support@kintekremotesolutions.com, call (984) 272-2888, or write to the mailing address above. We may need to confirm your identity before acting on a request. We will respond within 45 days. We will not treat you differently for asking.

Because we do not sell your information or use it for targeted advertising, there is nothing to opt out of. If your browser sends a Global Privacy Control signal, we treat it as a request not to sell or share your information, which we already do not do.

11. Where this policy applies

Kintek is based in North Carolina and serves customers in the United States. Your information is stored and processed in the United States. This policy is governed by North Carolina law and applicable U.S. federal law. If the law where you live gives you more rights, we will honor them.

12. Changes to this policy

If we change this policy, we will post the new version here and update the effective date. If a change materially affects how we use information we already have, we will tell you before the change applies to that information.

13. Contact us

Kintek Solutions LLC, doing business as Kintek Solutions
3064 Wake Forest Rd #1267, Raleigh, NC 27609
(984) 272-2888
support@kintekremotesolutions.com